From purchase your order will take 1-2 working days to be processed and packaged.

It will then take 1-2 working days to be delivered.

We ship via Royal Mail and you will be able to track your parcel the whole way!

Yes! We offer free worldwide shipping. 

We ship via Royal Mail 1st Class from our UK or USA (UPS Express) warehouse. 

This means from purchase your order will be with you in 2-4 working days.

In the uncommon scenario that you are not happy with what you received, we offer a 60-day money-back guarantee. This means that for 60 days after receiving your item you can return it for a full refund with no questions asked.

All you have to do is send us an email and we shall arrange the return.

hi@wabisabimugs.com

Due to many of our customers purchasing as a gift, we ship all items in gift-friendly packaging.

This means no external giveaways or internal invoices.

Every order comes in a beautiful presentation box. This makes our mugs perfect to be gifted or displayed in a room.

We also (due to the pandemic) support people that want to ship to a friend's address as a socially distanced present.

Just change the shipping address on the checkout page and we shall do the rest.

If you made a mistake in regards to your order please contact us immediately. 

Our email address is hi@wabisabimugs.com